Secure Payment & Ordering Options
Our Commitment to Secure Checkout
At MyMortuaryCooler, protecting your payment information is a top priority. Our checkout uses SSL encryption and industry-standard security practices. Card transactions are processed via PCI-compliant payment gateways using tokenization—meaning we do not store your full card number on our servers.
Need help right now? Call 1-888-792-9315 or email cool@mymortuarycooler.com
Accepted Payment Methods
We accept all major credit and debit cards:
-
Visa
-
Mastercard
-
American Express
-
Discover
Your statement will reflect payment to MyMortuaryCooler. Some custom or high-value orders may undergo a brief verification to protect customers from fraud.
ACH / Wire Transfers (Contact Us First)
ACH or Wire is available for qualified orders. To enable ACH/Wire, please contact us prior to placing an order so our team can confirm totals, shipping, and any custom build notes.
-
Email: cool@mymortuarycooler.com
-
Phone: 1-888-792-9315
-
Business hours: Mon–Fri, 9am–5pm ET
Once confirmed, we’ll send invoice + ACH/Wire instructions. Production or shipment begins after funds are received and matched to your order.
Orders Outside the Lower 48 States (Read Before Ordering)
If you are shipping to Alaska, Hawaii, U.S. territories, Canada, or international destinations, please call before ordering online. Due to freight considerations, remote delivery, customs, or special handling, online rates will not apply and custom quotes are required.
-
Call 1-888-792-9315 before checkout
-
We’ll provide a written freight quote, lead time, and any custom order handling details
-
Please do not place an online order without speaking to our team first, as we must confirm crating, access (dock/liftgate), and route availability
Custom & Made-to-Order Items
Many of our mortuary coolers, mobile morgues, and prep-room systems are built to order. For custom units, we may request:
-
A signed quote or drawing approval (CAD/MEP if applicable)
-
A deposit or paid-in-full terms prior to fabrication
-
Final balance before shipment (ACH/Wire or card)
Your project coordinator will outline exact terms on your quote.
Taxes & Surcharges
-
Sales tax is applied where required by law.
-
Card processing fees are generally included in our pricing; if a project requires non-standard billing, your quote will clearly list any additional fees (if applicable).
-
Duties/Customs (for international shipments) are the responsibility of the buyer unless otherwise specified in writing.
Order & Payment Verification
To protect customers and our logistics partners, we may verify:
-
Billing and shipping address match
-
Company and contact details for commercial deliveries
-
Access details (dock, forklift, liftgate requirement) for large freight
This quick step helps prevent delays and ensures the correct delivery equipment is scheduled.
Refunds, Cancellations & Chargebacks (Summary)
-
Stock items: Requests are reviewed case-by-case; restocking and freight fees may apply if the product has shipped.
-
Custom builds: Because fabrication begins quickly, deposits and custom items are generally non-cancelable and non-returnable once production starts.
-
Damage in transit: Please note any visible damage on the delivery receipt and notify us immediately so we can assist with a claim and replacement parts.
Full terms are provided on your quote, invoice, or order confirmation.
How to Reach Billing & Payments
-
Email: cool@mymortuarycooler.com
-
Phone: 1-888-792-9315
-
Hours: Mon–Fri, 9am–5pm ET
We’re happy to help you choose the best payment method for your order, prepare ACH/Wire instructions, and provide freight quotes for destinations outside the Lower 48.
FAQ (Quick Answers)
Do you accept all major credit cards?
Yes—Visa, Mastercard, American Express, and Discover.
Can I pay by ACH or Wire?
Yes. Contact us before ordering at cool@mymortuarycooler.com or 1-888-792-9315 so we can issue an invoice and routing details.
I’m in Alaska/Hawaii/Canada. Can I order online?
Please call before ordering. We’ll generate a custom freight quote and confirm handling requirements.
Is it safe to enter my card information on your site?
Yes. We use SSL and process cards via PCI-compliant gateways. We don’t store your full card number.
Will my card be charged immediately?
Typically, your card is authorized at checkout and captured when the order is confirmed. For custom builds, timing may vary; your invoice will specify terms.
Accessibility & Trust Badges (optional content for the page footer)
If you display logos or trust badges, use clear, descriptive alt text:
-
“SSL-secured checkout badge”
-
“Accepted here: Visa, Mastercard, American Express, Discover”
-
“ACH/Wire payment option available—contact billing”
