Track Your Order | Shipping & Freight Status
Three ways to check the status of your mortuary equipment order:
1. Your shipping confirmation email. Every shipped order sends a confirmation with a live tracking link — parcel orders track through the carrier in real time.
2. Your account. Log in to your account to see order history and current status. No account yet? Create one with the email you ordered with and your orders appear automatically.
3. Freight shipments (coolers, tables, large equipment). Large equipment ships LTL or dedicated freight. The carrier calls to schedule delivery before arrival — keep your phone available. Dock, liftgate, and inside-delivery details are confirmed at scheduling. If your freight delivery window has passed or the carrier has not called, submit the form below or call 1-888-792-9315 and we contact the carrier directly on your behalf.
Related: Equipment arrived and needs setup help? Tech Support. Arrived damaged or missing components? Open a Service Ticket or request Replacement Parts. Ordering more? Request a Quote — POs accepted — or browse In-Stock Equipment That Ships Fast. Financing options are available on new orders.
Frequently Asked Questions
Where is my tracking number?
Your shipping confirmation email contains the tracking link for parcel orders. Check spam and promotions folders, and search for emails from mymortuarycooler.com. Still nothing? Submit the form with your order number and we resend it.
How does freight delivery work for large equipment?
Coolers, tables, and large equipment ship LTL or dedicated freight. The carrier calls to schedule a delivery window before arrival — keep your phone available. Dock, liftgate, and inside-delivery requirements are confirmed during scheduling.
My delivery window passed and nothing arrived — now what?
Submit the form with your order number or call 1-888-792-9315 and we contact the carrier directly on your behalf. Freight carriers occasionally reschedule without notice; we chase it down so you do not have to.
My order arrived damaged or incomplete — what do I do?
Note the damage on the delivery receipt before the driver leaves if possible, photograph everything, and report it within 48 hours of delivery. Open a service ticket or call us and we coordinate the claim and replacement components.
