Frequently Asked Questions about Our Equipment
Welcome to our FAQ section. Here you will find answers to the most common questions about our products, ordering process, and technical specifications. If you can't find the answer you're looking for, please don't hesitate to contact us.
IMPORTANT NOTICE: Lead Times & Custom Orders
Lead times on our equipment can vary based on current demand, customization complexity, and supply chain factors. The estimates on our product pages are general guidelines.
For all custom equipment, it is mandatory that you contact us to validate the current lead time window prior to placing your order. This ensures we can meet your timeline expectations and provide the most accurate information. Please do not place an order for a custom unit without completing this step.
To confirm a lead time, please call us directly at 1-888-792-9315.
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Ordering & Lead Times
1. How do I place an order? You can place orders for standard equipment directly through our website. For custom equipment or large orders, we recommend contacting our specialists by phone at 1-888-792-9315 or by email at cool@mymortuarycooler.com to ensure all details are correct.
2. What is the typical lead time for a standard cooler? As mentioned in the notice above, lead times vary. While we strive to complete orders quickly, we always recommend calling us for the most current production window before ordering.
3. Do you ship across North America? Yes, we ship to all locations within the United States and Canada.
4. What information do you need for a shipping quote? We need the full delivery address, including zip/postal code, and whether the destination is a commercial or residential address with a loading dock or forklift available.
5. How can I track my order? Once your order ships, you will receive an email with the freight carrier information and tracking number.
Product Specifications & Technical Details
Understanding Ambient Temperature
1. What is "ambient temperature" and why is it so important for a mortuary cooler? Ambient temperature is the temperature of the air in the room or space surrounding your cooler. It is the single most critical factor in your cooler's performance and longevity. The refrigeration system works by removing heat from inside the cooler and releasing it into the surrounding room.
2. How does a high ambient temperature affect my cooler's performance? If the surrounding room is too hot, the cooler's compressor and condenser have to work much harder and run longer to release that heat. This leads to increased energy consumption, excessive strain on components, and can prevent the cooler from reaching its target temperature.
3. What is the maximum recommended ambient temperature for your standard coolers? Our standard self-contained coolers are designed to operate efficiently in a climate-controlled room with a maximum ambient temperature of 85°F (29°C).
4. I'm in a hot climate like Florida or Arizona. Do I need a special type of cooler? Yes, most likely. For environments where the ambient temperature regularly exceeds 85°F, or in rooms with poor ventilation, we strongly recommend a unit with a remote condenser system.
5. What happens if I install a standard cooler in a room that's too hot? Installing a standard unit in an environment that exceeds its ambient temperature rating can lead to premature component failure, inability to maintain temperature, and may void the manufacturer's warranty.
6. Do you offer coolers designed for high ambient temperature environments? Yes. Our remote condenser units are the perfect solution. They place the heat-generating condenser outside of your building, similar to a central air conditioning system, which eliminates its impact on the room's ambient temperature.
7. How does poor ventilation affect ambient temperature? Poor ventilation traps the heat released by the cooler, causing the ambient temperature around the unit to rise steadily. It's critical to have adequate airflow around the cooler, with sufficient space on all sides as specified in the installation manual.
8. Does the location of the cooler within a room matter? Absolutely. Placing a cooler near a heat source like a large window, a furnace, or other heat-generating equipment will raise the ambient temperature around it and negatively impact its performance.
9. Is the ambient temperature rating the same for mortuary freezers? Yes, the same principles and temperature limits apply. Freezers work even harder to achieve sub-zero temperatures, making proper ambient conditions equally critical.
10. How can I ensure my room is suitable for a cooler? The best way is to measure the temperature in the intended space during the hottest part of the day to ensure it consistently stays at or below 85°F. Also, ensure the room has proper ventilation or air conditioning.
11. Does a remote condenser completely solve high ambient temperature issues? It solves the issue of the cooler generating its own heat within the room. By moving the condenser outdoors, the system can operate efficiently regardless of how hot the indoor room gets, making it the ideal solution for challenging environments.
Other Product Questions
12. What's the difference between a mortuary cooler and a mortuary freezer? A mortuary cooler maintains a temperature of approximately 36-40°F (2-4°C) for short-to-medium term storage. A mortuary freezer maintains a sub-zero temperature of 0°F to -10°F (-18°C to -23°C) for long-term preservation.
13. What materials do you use? Our equipment is proudly built in Tennessee using high-quality, durable materials, including industry-standard 304 stainless steel for longevity and sanitation.
14. What are the electrical requirements for a standard cooler? Most of our standard, self-contained units require a dedicated 115V / 20 Amp circuit. Specific requirements are listed on each product page.
15. Are your products certified? Our products are built to the highest industry standards. For specific certification questions like UL or NSF, please contact our sales team as it can vary by product line.
Customization & Installation
1. Do you build custom-sized coolers and equipment? Yes, custom fabrication is one of our specialties. We can build equipment to your exact dimensional and functional specifications.
2. How do I order a custom unit? The process starts with a conversation. Please call our design specialists to discuss your needs. We will then provide detailed drawings and a quote for your approval before production begins.
3. What site preparation is needed before my cooler arrives? You will need a level floor capable of supporting the cooler's weight, the proper electrical circuit installed by a licensed electrician, and a clear path for delivery from the truck to the final location.
4. Can your coolers fit through a standard doorway? Our coolers are shipped disassembled to fit through standard commercial doorways. Assembly is straightforward with detailed instructions, but we recommend professional installation.
5. Do you offer installation services? We have a network of recommended installers across the country. Please contact us to see if service is available in your area.
Financing, Warranty & Support
1. Do you offer financing? Yes, we offer flexible financing options to help you acquire the equipment you need while preserving cash flow. You can learn more and apply on our Financing page. Begin Instant Application
2. What is the warranty on your equipment? Warranty details vary by product and component but are clearly listed on each product page. We stand by the quality of our Tennessee-built equipment.
3. What if my equipment needs service? We are here to help. Contact our support team, and we can assist with troubleshooting and help you find a qualified refrigeration technician in your area if needed.
4. Do you accept Purchase Orders (POs)? Yes, we accept POs from most government agencies, hospitals, universities, and technical schools. Please contact us to set up your organization as a vendor.
5. Who do I contact for support? For any questions, service, or support needs, please call us at 1-888-792-9315 or email cool@mymortuarycooler.com.
