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American Mortuary Coolers — Est. 2009 — Johnson City, TN
Frequently Asked Questions
Answers to the most common questions about AMC mortuary coolers, walk-in morgue cooling systems, stretchers, pathology equipment, ordering, financing, lead times, and compliance. Can’t find your answer? Submit an RFQ or call 1-888-792-9315.
Mortuary Coolers & Morgue Cooling Systems
What temperature does a mortuary cooler operate at?
All AMC mortuary coolers hold 36–39°F interior at ambient conditions up to 80°F. This meets OSHA and state funeral board operating specifications. BTU figures are not published in buyer-facing materials; specs are confirmed at time of order.
What is the difference between an upright mortuary cooler and a walk-in morgue cooling system?
An upright mortuary cooler is a self-contained, plug-in unit (2-body through 12-body) that ships assembled and requires only power and a level floor. A walk-in morgue cooling system is a modular refrigerated room built to custom dimensions with a separate compressor pack. Uprights deploy faster; walk-ins handle higher capacity and custom facility layouts.
What size mortuary cooler do I need?
Sizing depends on daily and peak body volume, available floor space, ambient temperature, and whether you need roll-in cot access. See our Mortuary Cooler Sizing Guide or submit an RFQ for a custom recommendation.
Do AMC mortuary coolers meet state funeral board requirements?
Yes. AMC units are engineered to OSHA and state board temperature storage specifications. Compliance documentation is available. See our 50-State Compliance Directory.
Can I use a mortuary cooler in a hot climate or outdoors?
AMC units are rated to 80°F ambient. Hotter environments or direct sun exposure require additional engineering review. See: Mortuary Coolers for Hot Climates.
What electrical supply is required?
Upright units: 115V/60Hz single-phase. Walk-in systems: 208–240V single- or three-phase. Full electrical schematics are provided with every walk-in order. See our Electrical Planning Guide.
Do walk-in mortuary coolers require a concrete slab?
Yes. Level concrete of specified thickness and load rating is required. Requirements vary by unit size. Review the Floor & Slab Requirements Guide before ordering.
What is the difference between a mortuary cooler and a mortuary freezer?
A mortuary cooler maintains 36–39°F for short-to-medium-term preservation. A mortuary freezer operates at 0°F or below for long-term anatomy storage, mass fatality, or forensic holds. See: Cooler vs. Freezer Guide.
Ordering, Lead Times & Pricing
How do I get a price on a mortuary cooler?
AMC sells factory-direct. All pricing is quote-based. Submit an RFQ online and receive a confirmed quote within 24 hours. Call 1-888-792-9315 or email cool@mymortuarycooler.com.
What are the lead times?
Upright units ship in 3–6 weeks. Walk-in systems run 8–14 weeks from order confirmation. In-stock units ship faster: Ready to Ship →. Full details: Lead Times & Expedited Delivery.
Do you accept purchase orders?
Yes. AMC accepts POs from funeral homes, government agencies, medical institutions, and universities. W-9 available on request: Request W-9. See Government Procurement.
Is financing available?
Yes. 0% Flex Pay financing available for qualified buyers. Apply here.
Do you offer volume pricing?
Yes. Volume discounts available for multi-unit orders and fleet purchases. See Cooler Volume Pricing, Bulk Rack Pricing, and Removal Service Bulk Pricing.
What is your return and cancellation policy?
All AMC products are built-to-order. Cancellations must be submitted before production begins. See our Returns & Cancellations Policy.
Shipping & Delivery
How does AMC ship its products?
All products ship via commercial freight (LTL or truckload). A dock, forklift, or liftgate is required at the destination. See the Commercial Delivery Only Policy and Freight & Delivery Guide.
What if my shipment arrives damaged?
Inspect all freight before signing. Note any damage on the delivery receipt before the driver leaves. Do not refuse unless completely destroyed. See our Freight Damage & Inspection Policy.
Do you ship internationally?
Yes. AMC ships to Canada and select international markets. See our Export & International Sales Policy.
Mortuary Stretchers & First Call Equipment
What is the weight capacity of AMC mortuary cots?
PRO 1000X: 1,000 lbs. PRO 650X: 650 lbs. 500E Economy: 550 lbs. All tested to ANSI/BIFMA standards.
Do you offer fleet pricing on mortuary stretchers?
Yes. See Removal Service Bulk Pricing or contact our commercial team.
Tech Support, Warranty & Service
My mortuary cooler is not cooling properly. What should I do?
Verify ambient temperature is within rated range (up to 80°F), door seals are intact, and power supply is correct. Then submit a tech support ticket with model number, serial number, and issue description. Our team responds within one business day.
Where can I get replacement parts?
Compressors, controllers, gaskets, hinges, and other parts are available. See the Replacement Parts page or call 1-888-792-9315.
What warranty does AMC offer?
Warranty terms are unit-specific and confirmed at time of purchase. AMC offers a factory-backed warranty covering parts and labor for manufacturing defects. See our Warranty & Operating Conditions Policy.
Still Have Questions?
Our team responds within 24 hours. All quotes are free, no commitment required.
140 Kwick Way Lane Unit 7 · Johnson City, TN 37615 · cool@mymortuarycooler.com
