Returns and Cancellations Policy

Returns, Cancellations and Special Orders

American Mortuary Coolers sells professional equipment for facilities that often require size planning, installation planning, freight handling, and product configuration. Return and cancellation eligibility may vary by product type, order status, custom configuration, manufacturer policy, and shipment status.

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Before You Order

Customers should verify product fit, dimensions, power requirements, plumbing or drainage requirements, receiving access, lead times, compliance expectations, and installation needs before placing an order.

Standard Product Returns

Eligible standard product returns may require prior written authorization, unused condition, original packaging, photos, serial numbers, and compliance with return instructions. Restocking fees, return freight, inspection fees, and packaging charges may apply.

Custom, Built-to-Order and Special Orders

Custom products, built-to-order mortuary coolers, walk-in systems, casework, autopsy equipment, specialty tables, export-packed items, and configured systems may be non-cancellable and non-returnable once production, procurement, customization, crating, or shipment preparation begins.

Cancelled Orders

Cancellation requests must be submitted in writing as soon as possible. Orders already processed, built, crated, packed, shipped, financed, or scheduled with vendors or carriers may be subject to cancellation fees, restocking fees, incurred costs, and freight-related charges.

Refund Timing

Approved refunds may be processed after product inspection, carrier claim review, manufacturer approval, financing provider adjustment, or accounting review. Processing times may vary based on payment method and order complexity.

Damaged Freight Is Different From a Return

Freight damage should be handled under carrier claim rules and the Shipping and Freight Damage Policy. Do not return damaged freight without written instructions.

Need Help With This Policy?

American Mortuary Coolers supports funeral homes, morgues, hospitals, medical examiners, coroners, crematories, forensic centers, universities, anatomy labs, pathology labs, government agencies, and procurement teams nationwide.

Helpful Planning Links

Terms Subject to Change

All website content, pricing, availability, specifications, lead times, freight estimates, financing references, policy language, and product information are subject to change without notice. Product availability, freight service, installation requirements, payment terms, warranty coverage, and compliance obligations may vary by product, project, location, carrier, installer, authority having jurisdiction, and customer use case.

To the fullest extent permitted by applicable law, any dispute involving American Mortuary Coolers, Funeral Source One, website use, purchase terms, freight matters, payment obligations, or related transactions shall be handled under Tennessee law, with venue in the appropriate courts of Washington County, Tennessee. Customer agrees that any court costs, collection costs, attorney fees, and related legal expenses may be the responsibility of the customer where permitted by law and contract terms.

Frequently Asked Questions

Are custom mortuary coolers returnable?

Custom, built-to-order, export-packed, or configured equipment may be non-returnable or subject to special written terms.

Can I cancel after an item ships?

Cancellation after shipment may not be available and may involve freight, storage, return, restocking, or carrier charges.

Who pays return freight?

Unless otherwise agreed in writing, return freight and related costs may be the customer's responsibility.

Move from spec to quote

Reach the AMC team for unit-level configuration, freight planning, and institutional purchase orders.