The 5-Step Ordering Process: An Overview
How do I order is one of the most common questions we receive from funeral home directors looking to upgrade their mortuary equipment. Whether you're ready to place an order now or just exploring options, here's a quick answer:
How to Place an Order in 5 Steps:
- Prepare your requirements - measurements, capacity needs, indoor/outdoor placement
- Choose your ordering method - phone (1-800-577-4851), email, or quote form
- Select your product - standard or custom mortuary cooler
- Provide payment details - credit card, purchase order, or bank transfer
- Confirm delivery details - shipping address and installation requirements
Placing an order doesn't have to be complicated, but getting it right the first time ensures you receive exactly what your funeral home needs without delays or returns.
I'm Mortuary Cooler, a national-level supplier of high-quality mortuary coolers with extensive experience helping funeral directors steer how do I order questions for both standard and custom refrigeration solutions. My team and I have streamlined the ordering process specifically for funeral professionals who need reliable equipment delivered on schedule.
Common how do I order vocab:
How Do I Order in 5 Simple Steps
At American Mortuary Coolers, we know funeral directors already juggle countless responsibilities. That's why we've created a straightforward ordering process that respects your time while still providing the personalized service you deserve.
Whether you're tech-savvy and prefer online ordering or value the reassurance of a human voice guiding you through options, we've made sure our process works for everyone. Let's walk through each step of how to get the mortuary equipment your facility needs.
We offer multiple channels for placing your order, each with its own advantages. Many of our customers appreciate having options that fit their specific situation:
| Online Ordering | Phone Ordering |
|---|---|
| 24/7 availability | Personal guidance |
| Visual product browsing | Immediate answers to questions |
| Self-paced decision making | Expert recommendations |
| Convenient for basic orders | Better for complex custom orders |
| Email confirmation | Verbal confirmation |
Step 1: Write Down the Basics Before Asking "how do I order?"
A little preparation goes a long way! Before reaching out, take a few minutes to jot down essential details. This simple step prevents those "I forgot to mention..." follow-up calls and ensures we get your order right the first time.
For mortuary coolers specifically, have these details ready: your contact information including facility name, your shipping address (especially if different from billing), and whether you need indoor or outdoor placement. Know your space measurements and capacity needs (how many bodies you'll need to accommodate), plus any special requirements like door configurations. Having a rough budget range helps us recommend appropriate options, and your timeline lets us confirm we can meet your needs.
One funeral director recently told us, "Having my specs written down before calling saved so much back-and-forth. I got exactly what I needed without wasting time." We couldn't agree more!
Step 2: Pick Your Channel (Online, Phone, Email, In-Person)
We've created multiple ways to place your order, so you can choose what works best for your schedule and preferences:
For custom solutions, we highly recommend phone orders at 1-800-577-4851 (Monday–Friday, 9 a.m. to 5 p.m. EST). Our team specializes in mortuary equipment and can provide personalized guidance custom to your facility's unique needs.
Prefer to communicate in writing? Email orders to orders@americanmortuarycoolers.com with your requirements. This works beautifully for after-hours inquiries or when you're juggling multiple tasks and need to send information as you have time.
Our online quote form on our website captures all necessary details for an accurate quote, especially for our Walk-In coolers. We typically respond within 1-2 business days.
If you're the type who likes to see products before buying, visit one of our regional showrooms in Johnson City TN, Atlanta GA, Chicago IL, or other major cities to view equipment in person and place orders with our knowledgeable representatives.
Our data shows about 60% of funeral professionals prefer speaking with a real person for custom equipment orders, while 40% appreciate the convenience of digital methods for standard products or reorders.
Step 3: Find the Product & Add to Cart
Selecting the right mortuary cooler is crucial for your operation's efficiency and dignity.
For standard products, simply browse our categorized listings, using filters to narrow down options by capacity, dimensions, or special features. Select your model, choose the quantity, and add to your cart or quote list.
If you need a custom solution, our sales team will walk you through options for dimensions, capacity, door configuration (side or end-loading), interior/exterior finishes, refrigeration systems, and floor reinforcement. We'll help you balance practical needs with budget considerations.
As customer Shawn M. Armstrong noted, "The quality with the hydraulic embalming table is above and beyond what I expected!" We bring this same commitment to excellence to all our products, including our mortuary coolers.
Don't forget to mention any special requirements – like tight doorways at your facility, specific temperature needs, integration with existing systems, or aesthetic considerations. These details help us deliver exactly what you need.
Step 4: Apply Coupons, Choose Payment, and Confirm — still wondering "how do I order"?
Once you've selected your perfect mortuary cooler, finalizing your order is straightforward:
We offer flexible payment options including all major credit cards (Visa, MasterCard, American Express, Find), purchase orders (for qualified organizations), bank wire transfers, and checks or money orders. Government agencies and established funeral homes may qualify for Net 15 payment terms upon credit approval, though new customers typically prepay for their first order.
Don't forget to mention any promotional codes or industry association memberships that might qualify you for discounts. Our team will apply these to your quote before finalizing.
Before processing payment, we'll provide a detailed order confirmation outlining product specifications, price breakdown, estimated production time, shipping details, and installation requirements. For custom orders, we may request written confirmation or a signed quote before beginning manufacturing.
Taking time to review this information carefully ensures there are no surprises down the road. We want your new equipment to arrive exactly as expected, on time and on budget.
Step 5: Track, Modify, or Return Your Order
After placing your order, you'll receive comprehensive follow-up communications including an email confirmation, projected timeline (typically 5-7 business days for standard items, 4-6 weeks for custom coolers), contact information for your dedicated representative, and eventually, shipping and tracking details.
Need to make changes to your order? Contact us immediately. We can usually accommodate modifications to standard orders if caught early, though changes to custom orders may affect timeline and cost depending on manufacturing stage.
For larger equipment like mortuary coolers, we'll coordinate delivery with you directly. You'll want to ensure someone is available to receive and inspect the equipment, prepare adequate space, and consider any special access requirements for your facility.
All American Mortuary Coolers include comprehensive after-sale support with impressive warranties (15-year panel/door warranty and 5-year mechanical parts warranty on coolers), installation guidance, operational instructions, and maintenance recommendations.
As Steve R. recently shared, "Everything arrived safe and sound. Wonderful value for the dollar." We take pride in not just creating quality products, but ensuring they reach you in perfect condition, ready to serve your funeral home for years to come.
Payment, Coupons & Security Essentials
When it comes to purchasing mortuary equipment, we know your peace of mind about payment security is just as important as the quality of our coolers. After all, you're already handling enough sensitive matters in your funeral home without worrying about payment safety.
Payment Security Measures at American Mortuary Coolers go beyond industry standards. Every online transaction is protected with SSL encryption – that's the little padlock you see in your browser address bar. We maintain strict PCI-DSS compliance for all payment processing, ensuring your financial information remains as secure as the bodies in our coolers (a little mortician humor there).
For those who prefer traditional methods, we offer secure offline payment options too. Many of our long-standing funeral home partners appreciate this old-school approach that doesn't require sharing card details electronically.
Wondering about payment flexibility? We've got you covered with multiple options. Most of our customers use credit or debit cards (we accept Visa, MasterCard, American Express, and Find), but we understand the funeral industry often works differently. That's why we also accept purchase orders from qualified funeral homes and institutions, bank wire transfers for larger purchases, and good old-fashioned checks and money orders for those who prefer them. We even offer financing options for qualified buyers who need to spread out the investment in their new mortuary cooler.
For the extra-cautious (and in our line of work, careful attention to detail is a virtue), we recommend using virtual card services like Privacy.com that generate single-use card numbers. It's an additional layer of protection that many of our tech-savvy funeral directors appreciate. Always check for that padlock icon in your browser before entering any payment information, and keep your receipts and order confirmations for your records – they'll come in handy for your business expense tracking.
As one satisfied funeral director told us, "The quality combined with price is better than I have seen." We're proud to offer exceptional value without ever compromising on payment security or product quality. When you ask "how do I order" from American Mortuary Coolers, you can be confident you're getting not just a superior product, but a secure transaction process backed by a company that understands the unique needs of funeral professionals.
For special promotions or association discounts, just mention them during your ordering process. Our team will ensure you get every discount you qualify for – because we believe in transparent, fair pricing for the essential work you do.
Delivery, Pickup & Tracking Tips
When you invest in a mortuary cooler, the journey isn't complete until it arrives safely at your funeral home. At American Mortuary Coolers, we've refined our delivery process to ensure your equipment arrives in perfect condition and on schedule.
Standard Delivery Process Most of our in-stock items ship within 2-3 business days, giving you quick access to the equipment you need. For custom mortuary coolers, we typically require 4-6 weeks for production – time well spent crafting a solution that perfectly fits your facility's needs.
We deliver across all 48 contiguous states using specialized freight carriers who understand the delicate nature of mortuary equipment. For those who want extra peace of mind, our white-glove delivery service provides additional care for sensitive equipment, with trained professionals handling every step of the process.
Tracking Your Order We believe transparency builds trust. That's why once your order ships, you'll receive comprehensive tracking information via email, including an estimated delivery date and carrier contact information. Our team will also make a pre-delivery call to confirm details and answer any last-minute questions you might have.
As Jerome T., one of our valued customers, shared: "We already used the mortuary stretcher for transporting 450 pounds... was smooth and easy to operate." Comments like these remind us why delivery excellence matters – your equipment needs to perform flawlessly from day one.
Delivery Requirements A successful delivery requires some preparation on your end. For mortuary coolers and other large equipment, please ensure adequate access for delivery vehicles and prepare a clear path to the installation location. Having appropriate personnel available for receiving helps the process go smoothly, and we strongly recommend planning for immediate inspection upon delivery.
Special Considerations for Mortuary Equipment Mortuary coolers aren't ordinary appliances, and they don't receive ordinary shipping treatment. Our temperature-controlled transport for pre-assembled units maintains integrity during transit. We're meticulous about proper orientation during shipping to protect refrigeration components, and we provide specialized installation guidance for walk-in units.
Wondering exactly when your order will arrive? We've created a helpful guide: How to Find Delivery Timeframe in 3 Simple Steps. This resource walks you through checking your delivery status and understanding shipping windows for different products.
We've built our reputation not just on quality mortuary coolers, but on getting them to you safely and on time. After all, in the funeral industry, timing isn't just about convenience – it's about providing dignified care when families need it most.
Frequently Asked Questions about how do I order
What if my item is out of stock?
We understand that timing is everything in the funeral industry, which is why we take stock availability seriously at American Mortuary Coolers. If your chosen equipment isn't immediately available, here's our approach:
We'll reach out to you within one business day with the news. Rather than leaving you hanging, our team will immediately suggest comparable models that meet your specifications. We know your business can't wait, so we'll provide a clear timeline for when back-ordered items will become available. Plus, we'll place your order on priority status, ensuring you're first in line when stock arrives.
For our custom mortuary coolers, stock issues rarely come into play since we build each unit specifically for you. That said, we occasionally face component shortages that might affect production schedules. When this happens, we believe in complete transparency.
As one funeral director told us during a recent supply chain hiccup: "Their communication was excellent when my cooler was delayed. They kept me updated weekly and even expedited shipping once components arrived."
How do I change or cancel after checkout?
Life happens, plans change, and we get it. If you need to modify or cancel your order with us, here's the scoop:
For our standard products, time is of the essence. Call us right away at 1-800-577-4851 if your plans change. Changes and cancellations typically go smoothly within the first 24 hours after you place your order. After that window, your order may have already entered our processing phase, which limits our ability to make adjustments.
Custom mortuary coolers work a bit differently. Early-stage modifications are usually possible, though they might affect your price and timeline. Cancellations could incur a restocking fee depending on how far along we are in the production process. And if you're considering major specification changes, we might need to create a fresh quote for you.
We're funeral professionals too, so we understand that circumstances evolve. Our promise is to work with you to find the best solution, ensuring you get equipment that meets your current needs—even if those needs have shifted since you first ordered.
Any tips for ordering for a large group?
Coordinating mortuary equipment for multiple locations requires strategy. Whether you're upgrading several branches or making a group purchase with other funeral homes, here's how to make the process smoother:
Designate a primary contact to serve as your group's voice. This prevents crossed wires and ensures consistent communication. Standardize your specifications across locations—this approach not only simplifies maintenance but also makes staff training more efficient when everyone's using the same equipment.
Consider staggered delivery for multi-facility upgrades. Implementing changes in phases often proves more manageable than coordinating simultaneous installations across multiple locations. Don't forget to ask about volume pricing—bulk orders frequently qualify for special rates that can significantly reduce your overall investment.
Finally, coordinate staff training to coincide with equipment installation. This ensures your team can hit the ground running with your new equipment.
For funeral home groups making collective purchases, we offer consolidated invoicing, coordinated delivery scheduling, standardized documentation, and volume-based discounts.
A director who recently upgraded three locations shared: "American Mortuary Coolers coordinated the specifications, delivery, and installation seamlessly, minimizing disruption to our operations."
By planning ahead and leveraging these strategies, you can transform what might seem like a complex logistical challenge into a streamlined process that saves both time and money for your entire group.
Conclusion
Whew - we've covered a lot of ground! But here's the good news: ordering mortuary equipment doesn't have to feel overwhelming. At American Mortuary Coolers, we've boiled it down to five straightforward steps that anyone can follow: prepare your requirements, choose your preferred ordering method, select the right product, provide payment details, and confirm your delivery information.
Our Tennessee-based team isn't just selling refrigeration units – we're crafting durable, custom mortuary coolers that are delivered directly to funeral homes across the contiguous 48 states. We understand that whether you're replacing aging equipment or outfitting a brand-new facility, you need a partner who listens and delivers exactly what you need.
When you find yourself asking "how do I order", remember these simple takeaways:
Preparation is your best friend – taking a few minutes to gather your specifications before reaching out can save hours of back-and-forth later. Think of it as measuring twice, ordering once!
Choose what works for your style – some funeral directors prefer the reassurance of a phone conversation with our knowledgeable team, while others appreciate the convenience of placing orders online at 3 AM when the day's services are finally complete.
Your security matters to us – from encrypted online transactions to discreet delivery practices, we take protecting your information as seriously as you protect the families in your care.
The conversation doesn't end at checkout – we'll keep you informed with tracking updates, support for any modifications needed, and ongoing assistance throughout the life of your equipment.
Ready to upgrade your mortuary refrigeration? Visit our website to get started today. With American Mortuary Coolers, you're not just ordering equipment; you're partnering with people who understand your business and are committed to your success.
For more information about our complete range of mortuary refrigeration solutions, check out our one-stop shop for mortuary coolers. We're here to help whenever you're ready to take that next step.