Terms and Conditions
Last Updated: August 6, 2025
This agreement outlines the legally binding terms and conditions ("Terms") for your use of the mymortuarycooler.com website ("the Site") and the purchase of any products from American Mortuary Coolers ("we," "us," or "our"). By accessing the Site and/or purchasing any products, including but not limited to American Mortuary Coolers, morgue coolers, medical stretchers, pandemic and emergency mortuary coolers, and other morgue equipment, you agree to be bound by these Terms.
1. General Terms of Sale
(This section remains unchanged)
2. Shipping & Delivery Policy
(This section remains unchanged)
3. Mortuary Cooler & Custom Equipment Policy
(This section remains unchanged)
4. Warranty Information
(This section remains unchanged)
5. Return Policy (Non-Cooler Items Only)
This return policy applies ONLY to items that are not coolers or custom-built equipment.
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5.1. Responsibility for Shipping Costs: For all eligible returns, the customer is solely responsible for all shipping costs. This includes the cost of the original shipment from our facility to you (even if a "free shipping" promotion was applied) and the cost of the return shipment back to our facility. These costs are non-refundable and will be deducted from any refund issued.
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5.2. Eligibility: American Mortuary Coolers offers a 30-day money-back guarantee on eligible items. To qualify, the item(s) must NOT have been USED or OPENED, and must be in "like-new," resalable condition in the original packaging when returned to our facility.
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5.3. Return Process: To return an item, you must first contact our support team at 1-888-792-9315 to receive a return authorization code (RA). Returns sent without an RA code will not be accepted.
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5.4. Refund Calculation: All shipping costs for the returned item(s) are the sole responsibility of the buyer. Once the item is received and inspected for damages, we will calculate the refund. The refund amount is the original purchase price, LESS the following:
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The actual shipping cost we incurred to send the item to you (this applies even to "free shipping" promotions; a copy of the freight invoice will be provided).
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A restocking fee of $50 or 25% of the purchase price, whichever is greater.
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A 3% credit card processing fee.
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The cost of any damages incurred to the returned item(s), if applicable.
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Refunds will be mailed to the buyer in the form of a check.
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Example: A buyer paid $850 for an item. Our cost to ship the item was $100. The item was returned with no damages. The refund would be $537.50. Calculation: $850 (Original Price) - $100 (Our Shipping Cost) - $212.50 (25% Restocking Fee) = $537.50.
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5.5. Exclusions: The 30-day money-back guarantee is NOT offered for:
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Items purchased at a reduced or sale price.
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Bulk orders (defined as 4 or more individual items).
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Any used or opened items.
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Any items built to a unique specification per the buyer's instruction (custom orders).
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6. Company Information & Contact
Please direct all inquiries and correspondence to our headquarters.
American Mortuary Coolers Global Headquarters: 140 Kwick Way Lane, Unit 7 Johnson City, TN 37615
Customer Service & Sales: 1-888-792-9315
7. Governing Law, Jurisdiction, and Legal Fees
These Terms and Conditions and any dispute arising out of or related to them or the products purchased from American Mortuary Coolers shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.
You, the buyer, irrevocably agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Washington County, Tennessee.
In the event of any dispute, legal action, or proceeding arising from your purchase or these Terms, you, the buyer, agree to be solely responsible for all of your own legal fees, court costs, and other related expenses. Should American Mortuary Coolers be the prevailing party in any such action, you agree to also be responsible for all reasonable attorneys' fees and costs incurred by American Mortuary Coolers.