Technical Support: Create a Service Ticket
Submit a Service Ticket for Mortuary Cooler & Equipment Technical Support
1-888-792-9315
140 Kwick Way Lane, Johnson City, TN 37615
Mortuary Cooler & Equipment Service Support
American Mortuary Coolers provides technical support, warranty service, and maintenance for mortuary coolers, walk-in coolers, body racks, cadaver lifts, mortuary stretchers, cots, gurneys, and embalming stations. Our support team helps funeral homes, crematories, hospitals, universities, medical examiners, and pathology labs keep their critical equipment running reliably.
Use this page to open a service ticket for:
- Temperature or cooling issues with upright, roll-in, or walk-in mortuary coolers
- Refrigeration alarms, error codes, or power problems
- Rack, lift, and tray alignment or mechanical concerns
- Mortuary stretcher, cot, or gurney adjustment or repair questions
- Embalming table or workstation plumbing, drainage, or hardware issues
- General technical support, maintenance scheduling, and warranty questions
Fast, Professional Support for Death Care & Medical Facilities
We understand that reliable mortuary coolers and equipment are essential for serving your families and patients with dignity. When you open a support ticket, our team reviews your information, confirms details, and helps you determine the best next step—phone troubleshooting, parts shipment, or a service visit when needed.
Service Ticket & Technical Support FAQs
How quickly will someone contact me after I submit a support ticket?
During normal business hours, most tickets receive an initial response within 24 business hours. For urgent issues, especially if your cooler is down, please call 1-888-792-9315 after submitting the form so we can prioritize your request.
What information helps you diagnose my mortuary cooler or equipment issue?
The more details you provide, the faster we can help. Please include your equipment type, model number, serial number (if available), what the unit is doing or not doing, any error codes or alarms, unusual sounds, and when the issue started.
Do you support both warranty and non-warranty service?
Yes. We can help determine whether your equipment is in warranty and discuss the best options for repair, parts, or replacement components if it is out of warranty.
Can you help with mortuary stretchers, cots, and cadaver lifts too?
Absolutely. In addition to mortuary coolers, we support many types of mortuary stretchers, cots, gurneys, cadaver lifts, racks, and embalming stations manufactured by American Mortuary Coolers. We can also point you in the right direction for related accessories and replacement parts.
What if I need new or replacement equipment instead of repair?
If your equipment is at the end of its life or you are expanding capacity, our sales and design team can help you evaluate new mortuary coolers, body racks, lifts, and stretchers and provide quotes, layout assistance, and financing options.